Customer Service Representative at The City Bank Ltd

Job Title: Customer Service Representative-Alternative Delivery Channels.Retail Banking
Location: Head Office
Organization: Customer Service
Job Responsibility:

Handle customer queries for any Retail and SME banking related issue and resolve complaints.

Ensure superior service level to all customers by maintaining quality of communication and professionalism.

Provide Retail & SME product information in an efficient, professional and positive manner.

Adherence to bank CoC and other guidelines, policy & processes.

Special Skills Requirements: 4 years of Graduation/ Masters in any discipline from a reputed university.

- Smart, polite and energetic - Clear voice, without local dialect - Well groomed, pleasant and friendly personality. - Proactive and good at maintaining contacts and networking. - Matured, composed and patient. - Team player and self motivated.

- Excelleant communication & interpersonal skills - Quick learning ability - Good Computer skills. - Effective listening skills. - Problem solving skills.

End Date: 2012-07-07

Source: The City Bank Ltd Website.